Why Kerby’s Koney Island kicks ass

Anyone from the midwest can tell you that a coney dog and a chili dog are NOT the same thing. There are chili dogs out here in Colorado but there are no coneys, much to my dismay. My mom is coming out to visit for Christmas, so I texted her to ask if she could get me a bucket of Kerby’s Koney sauce and bring it out.

There are a lot of coney chains out there and Kerby’s is just the family favorite. When  I was growing up, we lived in the city and there was a locally owned place we frequented (Pete’s!) but when we moved to the ‘burbs Kerby’s was the best choice. It’s a Michigan chain, still fairly small, but the food is always good and so is the service. Kerby’s is the place I learned to appreciate onions. Literally every trip home from college and, since we moved away from metro Detroit, every visit to my folks has been punctuated by a trip to Kerby’s.

It turned out Mom had JUST walked out of the place, so she went in to ask. They gave her the email address of some dude with the company and she sent a request because it’s not something they just sell over the counter (yes, it’s like a drug. IT’S THAT GOOD.). She’d forgotten about it until she got a phone call from an unknown area code yesterday.

Some guy from the company was calling her back about the request. I guess she’d put in the email that her daughter had moved to Colorado and wanted coney sauce for Christmas. Yes, I realize this makes me sound like a COMPLETE FREAKSHOW. On the other hand, delicious delicious coney sauce! The guy asked where in CO and actually knew where I am because he skis in Aspen. He told my mom to go to the local place, that he was going to call the manager (of the place my mom visits most often) right that after they hung up. My bucket o’ Koney sauce is a gift from Kerby’s Koney Island and he said to tell me Merry Christmas.

How awesome is that?

So Mom is overnighting my coney sauce fix and I’ll have Koney dogs for dinner tomorrow.

THAT is customer service.